Data Deletion

Last updated: 2026-03-14

This page explains how you can request deletion of data associated with your use of VidCortex: AI Video Social Growth.

Method A: Uninstall the App

Uninstalling VidCortex: AI Video Social Growth from your Shopify admin triggers Shopify's mandatory data redaction workflow. We automatically redact shop-related data after 48 hours, and we also process Shopify's required GDPR webhooks (including Shop Redact) in accordance with Shopify requirements.

Method B: Shopify Admin > Customers > Erase Personal Data

If you are fulfilling a customer request, you can use Shopify's built-in "Erase personal data" tools in your Shopify admin. Shopify may send us mandatory GDPR webhooks (Customers Redact / Customers Data Request), and we will process them as required.

Method C: Email Us

Email support@vidcortex.com from the store owner's email address with your shop domain and request.

Retention Notes

Generated video assets may be retained for up to 30 days for caching, recovery, and troubleshooting before permanent purge, unless legal obligations require longer retention.